Plans and punch cards

For head coaches and club administrators.

A plan is what a family signs up for: monthly dues, a season pass, or pay-as-you-go. A punch card is a bundle of sessions bought in advance. One-off charges such as equipment or a tournament entry are fees; see Payments.

Create a plan

On the web: Plans tab → New plan. In the app: your team → Plans & fees → Add → New plan.

Choose how it's billed:

• Monthly: charged when the athlete joins, then on the 1st of each month.
• Season pass: charged once, when the athlete joins. You can let families split it into several payments, monthly or weekly (Let families pay in).
• Drop-in (per session): charged for each practice the athlete attends.
• Free / scholarship: no charge.

Then choose Unlimited sessions, or a number of sessions included per week or per month. An athlete who comes more often than that is flagged (see below).

If your club has more than one team, turn on Offer to every squad in the club to sell the plan on every team. A family with a child on each team sees it once. Leave it off to offer the plan on this team only.

In the app, Retire plan stops new sign-ups to a plan. Athletes already on it stay until you move them.

Put athletes on a plan

• On the web: Plans → Who's on what → choose the plan beside each athlete. The tab tells you what it charged.
• In the app: open the athlete → More → Membership → Put on a plan. From there you can also Change plan, Pause…, Resume or End membership.
• Families can choose their own plan when they first join (Choose a plan under Payments). To change it later, they ask you.

Each athlete is on one plan at a time. Switching plans cancels the unpaid charges from the old plan and charges the new one. Pausing stops charges until the pause ends, which suits an injury or an off-season. Ending a membership stops future charges; anything already owed stays owed.

Sell a punch card

On the web: Plans → Punch cards → choose the athlete, the number of sessions and the price → Sell card. The charge appears on Payments.

A card works alongside a plan. When an athlete goes past what their plan includes, the card pays for the extra session instead of a new charge. Cards stack, so you can sell another before the first runs out. Families see how many sessions are left, highlighted when two or fewer remain. By default cards never expire; to change that, see Club settings.

When an athlete goes past their plan

Say an athlete on a twice-a-week plan comes a third time:

• At the door, the check-in kiosk checks them in and asks them to see a coach. It never mentions money. Your club can change this in Club settings.
• If your club has a per-session rate, a charge for the extra session is added automatically (unless a punch card covers it). The rate is a Per session fee on Payments → New fee.
• It goes on the over-plan list for a head coach or administrator to decide. On the web it's an amber bar above the tabs; in the app it's a count on the team and a list at the top of the team and the practice.

For each athlete on the list choose waive charge (cancels the session charge), charge stands (keeps it), or on the web never charge, for an athlete your club has agreed never pays for extra sessions (for example, a volunteer coach's child). You're asked for a reason, which is recorded. Assistant coaches don't see this list.