WinningTeam Sync support
WinningTeam Sync is the team app for youth sports clubs — coaching notes, schedules, attendance, messages, memberships and dues, with an iPhone and iPad app, an Android app and a web app for club staff and families. It's made by Charlie Storm Apps LLC.
Get help
Most how-to questions are answered in the help pages: setting up a club, the check-in kiosk, payments, joining a team, and more.
Still stuck? Email support@charliestormapps.com. Tell us your club's name, what you were doing, and what happened (a screenshot helps). We usually answer within two business days.
Signed in? Use Feedback instead: in the top bar on the web, or in the account menu of the latest iPhone and Android apps. It sends us your note with your club and the screen you were on, and our reply comes to your email.
Common questions
I can't sign in. Use the same email and sign-in method you used before (email and password, Apple, or Google — they are separate accounts). On the sign-in screen, "Forgot password?" emails you a code to set a new one. The code comes from Amazon Cognito on our behalf; check your spam folder.
How do I join my child's team? Your club sends an invite code. Open the app (or the web app), sign in, and enter the code. It links you to your own child.
How do I pay dues or sign up for a camp? In the app or web app, open your team and choose Payments. Payments go to your club through Stripe. Questions about amounts, refunds or deadlines go to your club — they set them.
I saw a message that shouldn't be there. Press and hold it on iPhone or iPad, tap the ⋮ beside it on Android, or choose "report" on the web, to report it to us. Your club's head coach can also remove it.
How do I delete my account? In the app (iPhone, iPad or Android): the account menu at the top left of the home screen → Delete account. On the web: click your email address at the top right. Or email us from the address on your account. Delete your account explains what deleting removes and what the club keeps.
I'm a parent and want to see, correct or delete my child's information. Ask your club, or email us — we'll respond within 30 days.