Delete your WinningTeam Sync account

WinningTeam Sync is made by Charlie Storm Apps LLC. You can delete your account at any time: in the app, on the web, or by email.

In the app

On iPhone, iPad or Android: open the app, tap the account menu at the top left of the home screen, then Delete account… and confirm. It takes effect immediately.

On the web, without the app

Sign in to the web app (the same address your club gave you, ending in /app/), click your email address at the top right, and under Delete your account type your email address to confirm. It takes effect immediately.

By email

Email support@charliestormapps.com from the email address on your account, with the subject "Delete my account". We delete it within 30 days (usually within a few days) and reply when it is done. We only act on a request sent from the account's own address — that is how we know it is yours.

If you signed up in more than one way with the same email (email and password, Apple, Google), those are separate accounts; tell us which, or we delete all of them.

What is deleted

• Your sign-in, and the name and email address on your account — at once.
• Your membership of every team, and any club role you held.
• Any private notes you wrote as a parent.
• What you chose to share with other families (a phone number, a note).
• Automatic payment is turned off and your saved card is removed from your club's payment account, so nothing more is charged.
• Your private calendar link stops working.
• Any AI app you connected (such as Claude) is disconnected, and can no longer act for you.

What is kept, and why

• Coaching observations, reports and team notes you wrote stay with the team, shown as written by "Deleted coach". They are the club's record about its athletes. The same goes for changes you saved through an AI app.
• Payment records stay with the club, which needs them for its own accounts.
• Your child's roster entry belongs to the club, and so does the family contact on the club's own record for your child — a name, email or phone the club entered or took from a registration form, and a phone number you gave "so your coaches can reach you". A club has to be able to reach the family of a child in its care, whether or not that family uses the app. The name and email on your account are not copied to it, and it is no longer connected to any account. To have it corrected or removed, ask the club, or email us and we will respond within 30 days.
• Backups are kept for up to 14 days, so deleted data can remain in a backup for up to 14 days before it is gone. Server logs are kept for 30 days.

Nothing needs cancelling first: we take no subscriptions, and deleting your account turns automatic payment off. Deleting it does not cancel what your family already owes the club or withdraw your child from the team — talk to your club about those.

The Privacy Policy has the full detail. Questions: Support.