Family contacts
For coaches and club administrators.
Family contacts are the people to call for each athlete: a late pickup, a cancelled practice, an injury. Coaches and administrators can see them; other families can't.
Find a family
- In the app: open your team → Family contacts. Search by an athlete's or a parent's name, then tap Call, Text or Email. A banner counts the athletes with nobody on file.
- For one athlete: open the athlete → More (⋮ on Android) → Family contacts.
- On the web: the Roster tab lists each athlete's contacts.
A contact marked In app (app ✓ on the web) has joined the team with their own account.
Add a contact
On the web: Roster → beside the athlete, add contact → name, relationship, email and phone → Save contact. The app can invite families but not add contacts by hand.
An email or phone that can't work is pointed out as soon as you leave the field, and a likely typo (gmial.com) gets a one-click "Did you mean …?".
To correct one (a misspelled name, a new phone number): Roster → edit beside the contact → Save changes. Clearing the email or phone removes it. A contact marked app ✓ keeps their own name and email up to date in the app, so there's nothing to edit for them here.
Contacts also arrive with a roster import and from camp sign-ups you add to the roster.
When a parent joins
If a parent joins with the same email address you typed for them, their account takes over that contact. If they use a different address (for example Apple's "Hide My Email"), they appear twice; remove the old contact on the web (remove).
Parents can also give coaches a phone number from their own app ("So your coaches can reach you").
Related
- Invite coaches and families
- The family directory (what families can share with each other)