Take card payments with Stripe

For head coaches and club administrators, on the web.

To let families pay by card, connect your club to Stripe, the payment company. The money goes straight into your club's own Stripe account and on to your bank. It never passes through us, and we never see card or bank details.

You don't need Stripe to use WinningTeam Sync. Families can always pay you by cash or check, and you mark it paid. See Payments.

Before you start

• Stripe will make you a login with two-step sign-in. Use an email address you check. An authenticator app keeps your personal phone number out of it.
• Card statement name: use your club's name. It's what families see on their card statement, and a name they don't recognise gets disputed.
• Payouts: choose automatic, weekly. Stripe's default is manual, which leaves the money in Stripe until someone clicks "Pay out".
• "Save with Link" is Stripe's personal wallet. You can skip it.

Have the club's bank account details and the details Stripe asks for about the person responsible for the account.

Connect

1. On the web, open the Settings tab.
2. Under Getting paid, click Connect a bank account.
3. Stripe's own setup opens. Fill it in there.
4. When you come back, Getting paid shows ready.

If you stop part way, it says setup unfinished and how many details Stripe still needs. Click Finish setup to carry on.

Your club has one Stripe account, shared by all its teams.

Until setup is finished

Families still see what they owe, but they're asked to pay the club directly (cash or check) instead of being offered a card payment. Camp and clinic sign-ups keep working; the fee waits.

Good to know

• Your club is the seller. Your club's name is on the family's statement, Stripe's own fees come out of each payment, and any dispute is between your club and Stripe.
• Refunds of card payments go back to the family's card through your Stripe account. A refund made soon after the payment can show as Reversed in Stripe: the charge was cancelled before it went through, so the family never sees it on their statement.
• Receipts for families: we don't email card receipts or refund notices ourselves. Stripe will, once you turn them on: in your Stripe Dashboard, open Settings, then Customer emails, and turn on Successful payments and Refunds.
• Once you're ready, the Getting paid box tells you what families' statements will say and whether your payouts are automatic.