Messages
For everyone on the team.
Each team has three message channels.
| Channel | Who posts | Who reads |
|---|---|---|
| Announcements | Coaches and administrators | Everyone on the team |
| Team chat | Everyone, families included | Everyone on the team |
| Staff | Coaches | Coaches only. Families never see it |
Where to find them
- In the app: the Messages button at the top of the Teams screen, or Messages on your team. Families find it at the top of their home screen.
- On the web: the Messages tab.
Pick the channel at the top, type, and send. On the web, an announcement has a full-size box for longer notes (paragraphs are kept, in the app and in the email); press Send, or Ctrl+Enter (⌘+Enter on a Mac).
Emailing an announcement
An announcement can also go out by email. In the app tap the envelope beside the message box; on the web tick Also email. The line under the box says exactly what will happen, for example "Will also email everyone on the team". It switches off after each send, so emailing the whole club is always a deliberate choice. Team chat is never emailed.
An emailed announcement also reaches the families on your roster who haven't joined the app yet, at the email address you have for them, so a new club's first announcements reach everyone. Each address gets it once, and every email has an unsubscribe link that stops your club's announcement emails to that address.
Announcements to the whole club
If your club has more than one team, the head coach and club administrators can send an announcement to every team at once. On the web, in Announcements, choose To all of your club next to Send. It appears on every team, marked whole club, and if you tick Also email, everyone in the club gets it once, however many teams their children are on. Removing it from the team you sent it on removes it everywhere; a team's head coach can also remove it from just their team.
Replies to those emails aren't read unless your club chooses an address for them: on the web, Settings → Where replies to your emails go. Until then, each email tells families that replies aren't read and points them to team chat.
Deleting and reporting
- You can delete your own messages. A head coach can delete any message on the team. On the web, choose delete beside the message.
- To report a message that shouldn't be there: press and hold it on iPhone or iPad, tap ⋮ beside it on Android, or choose report on the web. Your email app opens with the details to send to us.
Good to know
There are no push notifications or text messages. The app shows unread counts, and announcements can be emailed.
Unread count on the app icon (iPhone and iPad). The first time you open a team's Messages, the app offers Show unread messages on the app icon? Tap Turn on, then Allow, and the WinningTeam icon shows how many messages you haven't read. It updates when the app is opened or closed, not the moment a message arrives. To change it later: the iPhone's Settings → WinningTeam → Notifications → Badges.